Review Assessment Report

Part 1: Contact & Program Identification

Report Year and Contact Information
Academic Year	Modified By	Date Modified
2020-2021	[email protected]	2021-11-08T22:03:10.780Z

School	Name of Program	Courses
HWPS	Public Safety 911 Dispatcher Certificate	None

Part 2: Program Summary

Provide a high level review of the program to include highlights, successes, challenges, significant changes, and significant resources needed to support the program
The start-up of the CNMPSD program faced many challenges. The first attempt to run Class 1 in March/April 2020 had to be cancelled due to the outbreak of the COVID pandemic and the school shutdown. The second attempt in June was also abandoned. The first class was finally run in November 2020. Class 1 and Class 2 were run during the 2020-2021 assessment period. Although it has been a struggle to grow the program as there are other options available for communication centers, the CNMPSD is beginning to develop a positive reputation within the profession in the State of New Mexico. This fact, in conjunction with communication centers having the availability of WIOA funding to pay for their students to attend, will help foster the continued growth of the program. Thus far, 100% of the students completing the CNMPSD have successfully passed the New Mexico Public Safety Telecommunicator Certification Exam.

Provide a high level review of the program to include highlights, successes, challenges, significant changes, and significant resources needed to support the program

The start-up of the CNMPSD program faced many challenges. The first attempt to run Class 1 in March/April 2020 had to be cancelled due to the outbreak of the COVID pandemic and the school shutdown. The second attempt in June was also abandoned. The first class was finally run in November 2020. Class 1 and Class 2 were run during the 2020-2021 assessment period. Although it has been a struggle to grow the program as there are other options available for communication centers, the CNMPSD is beginning to develop a positive reputation within the profession in the State of New Mexico. This fact, in conjunction with communication centers having the availability of WIOA funding to pay for their students to attend, will help foster the continued growth of the program. Thus far, 100% of the students completing the CNMPSD have successfully passed the New Mexico Public Safety Telecommunicator Certification Exam.

Part 3: Data Review

	2018-2019	2019-2020	2020-2021
Annual number of graduate awards is greater than 10	0	0	0
Number of declared majors	0	3	21
Average Class Size	n/a	n/a	n/a
Annual Average Class withdrawal rate is 30% or below (SAGE 35%)	n/a	n/a	n/a
Annual C-Pass rate for coursework is 60% or above	n/a	n/a	n/a
Average class fill rate at 60% or above capacity within a term or over a year	n/a	n/a	n/a
Graduate Transfer to 4-year Schools	n/a	n/a	n/a
Full-time Faculty Coverage by Section	n/a	n/a	n/a

Summarize how your program met or did not meet the target measures based on the data above
For the 2020-2021 assessment period, the CNMPSD is averaging a fill rate of 50-55%. Due to the fact that the program is new and just ran its first class in November 2020, the fill rate is lower than preferred. There is also the fact that the New Mexico Law Enforcement Academy runs 3-4 telecommunicator classes per year. The retention rate is 100% as all 21 students starting the program during Fall 2020-Spring 2021 have successfully completed it and passed the certification exam. The C-pass rate for coursework is also 100%.

Summarize how your program met or did not meet the target measures based on the data above

For the 2020-2021 assessment period, the CNMPSD is averaging a fill rate of 50-55%. Due to the fact that the program is new and just ran its first class in November 2020, the fill rate is lower than preferred. There is also the fact that the New Mexico Law Enforcement Academy runs 3-4 telecommunicator classes per year. The retention rate is 100% as all 21 students starting the program during Fall 2020-Spring 2021 have successfully completed it and passed the certification exam. The C-pass rate for coursework is also 100%.

Part 4: Program Learning Outcome Analysis

Learning Outcome	Population or Course(s) Assessed	Description	Summary of Assessment Results
Demonstrate an understanding of course material and the knowledge required for successful completion of the Public Safety Dispatcher Foundational Skills course.	PSD-1002	Final Exam Test or Quiz Homework Assignments In-class Writing Assignment	100% of students enrolled in PSD 1002 were able to pass written quizzes, exams, and assignments with a minimum score of 75%.
Demonstrate an understanding of course material and the knowledge required for successful completion of the Public Safety Dispatcher Advanced Skills course.	PSD-1120	Test or Quiz Homework Assignments In-class Writing Assignment Practical Exam Final Exam	100% of students enrolled in PSD 1102 successfully passed written quizzes, exams, and assignments with a minimum score of 75%.
Exhibit the ability to perform the responsibilities of a public safety 911 dispatcher/telecommunicator.	PSD-1120	Practical Exam	100% of students enrolled in PSD 1102 were able to successfully pass the practical scenarios which assessed their ability to perform the responsibilities of a public safety 911 dispatcher/telecommunicator.
Demonstrate the cumulative knowledge required of a basic public safety dispatcher/telecommunicator in the State of New Mexico as mandated by the New Mexico Law Enforcement Academy for certification as a public safety dispatcher/telecommunicator.	CNMPSD Class Graduates	Final Exam	100% of students enrolled in the CNMPSD program successfully passed the New Mexico Public Safety Telecommunicator Certification Exam with a minimum score of 80%.

Interpretation of Assessment findings
The course assessment data shows students are meeting and exceeding the course criteria for learning. The students who are able to successfully complete the CNMPSD program possess the knowledge to pass the certification exam. The 100% success rate on the telecommunicator certification exam is a clear indication of the success of the program and that the ultimate goal of the program is being met.

Part 5: Additional Action Plan in Support of Student Learning (If Appropriate)

Upcoming Year	Changes Planned for the upcoming year	Data Motivating this change
2021-2022	Continued promotion of the program to increase class fill rate.	The fill rate is below the expected 60%.
2021-2022	Continue to develop and improve the overall program, including the improvement of the existing curriculum and the addition of more assignments and quizzes to reinforce learning.
2021-2022

Please select all of the following that characterize the types of changes described in the above action plan

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