Review Assessment Report

Part 1: Contact & Program Identification

Report Year and Contact Information
Academic Year	Modified By	Date Modified
2020-2021	akelleher@cnm.edu	2021-12-07T03:25:11.276Z

School	Name of Program	Courses
HWPS	Medical Assistant Certificate	MA 1092,ENGL 1110,HIT 1020,MA 1090,MA 2092,OTEC 1175,MA 1540,BIOL 1130,MA 1520,MA 1030,MA 2010,MA 1020,MA 1592,MA 1010,HLTH 1001,MA 2999,HLTH 1010,BIOL 1130L

Part 2: Program Summary

Provide a high level review of the program to include highlights, successes, challenges, significant changes, and significant resources needed to support the program
The Medical Assistant Program experienced some classroom challenges through COVID, with the limit of students per clinical lab. The program secured an additional classroom which allowed instructors to run clinical labs for student hands-on skills. This challenge was met with the addition of laboratory assistants to instruct in the other classroom. The program met challenges with COVID restrictions of extern site shortages with our facility partners limiting their clinic hours or closing of clinics. This was remedied by implementing clinical simulation activities and moving students to clinical sites accepting student externs. Students remained focused in the completion of their online courses and program progression. The Medical Assistant program continues to prove to meet expectations, program requirements, and target measures in all areas. The program continues to grow with enrollments and the feedback from our community partners is positive.

Provide a high level review of the program to include highlights, successes, challenges, significant changes, and significant resources needed to support the program

The Medical Assistant Program experienced some classroom challenges through COVID, with the limit of students per clinical lab. The program secured an additional classroom which allowed instructors to run clinical labs for student hands-on skills. This challenge was met with the addition of laboratory assistants to instruct in the other classroom. The program met challenges with COVID restrictions of extern site shortages with our facility partners limiting their clinic hours or closing of clinics. This was remedied by implementing clinical simulation activities and moving students to clinical sites accepting student externs. Students remained focused in the completion of their online courses and program progression. The Medical Assistant program continues to prove to meet expectations, program requirements, and target measures in all areas. The program continues to grow with enrollments and the feedback from our community partners is positive.

Part 3: Data Review

	2018-2019	2019-2020	2020-2021
Annual number of graduate awards is greater than 10	8	10	29
Number of declared majors	105	145	188
Average Class Size	20.8	21.1	19.7
Annual Average Class withdrawal rate is 30% or below (SAGE 35%)	12%	15%	13%
Annual C-Pass rate for coursework is 60% or above	74%	72%	70%
Average class fill rate at 60% or above capacity within a term or over a year	82%	85%	80%
Graduate Transfer to 4-year Schools	n/a	0%	n/a
Full-time Faculty Coverage by Section	44%	37%	29%

Summarize how your program met or did not meet the target measures based on the data above
Since the program start, we have been increasing our number of students at a steady pace. We are now seeing the number of students in each semester enrollment and class participation stay in the recommended percentage. With the steady increase, we saw little retention efforts needed for the quarter. Students remained focused and determined to finish the program. For students who fall below the expected grade level for each course, resources are provided, then if grades continue to decline, remediation is started, and a plan is developed. The program's annual number of graduates sits at 29.

Summarize how your program met or did not meet the target measures based on the data above

Since the program start, we have been increasing our number of students at a steady pace. We are now seeing the number of students in each semester enrollment and class participation stay in the recommended percentage. With the steady increase, we saw little retention efforts needed for the quarter. Students remained focused and determined to finish the program. For students who fall below the expected grade level for each course, resources are provided, then if grades continue to decline, remediation is started, and a plan is developed. The program's annual number of graduates sits at 29.

Part 4: Program Learning Outcome Analysis

Learning Outcome	Population or Course(s) Assessed	Description	Summary of Assessment Results
When students complete the program they will be able to recall and apply various professional practice standards necessary to assist providers in the ambulatory care setting in compliance with federal, state and local laws, regulations and professional standards.	MA 1020.
Upon completion of the program, students will be able to incorporate critical thinking skills when performing patient assessment and care.	MA 1090.
Upon completion of the program, the students will be able to perform medical assistant skills pertaining to the ambulatory care setting.	MA 1092, MA 1592, MA 2092.

Interpretation of Assessment findings
Students receive hands-on instruction in their lab courses 1020, 1092, 1592, and 2092. Students learn how to use critical thinking, basic assessment skills, and gain knowledge in assisting with exams and treatments for the medical office. With each lab course, after reviewing the material and readings, students apply their acquired knowledge in the lab. The next term, students then are sent to their clinical site where they demonstrate their learned skills. Our community partners are expressing the need of our students by creating more openings for our medical assistant students.

Interpretation of Assessment findings

Students receive hands-on instruction in their lab courses 1020, 1092, 1592, and 2092. Students learn how to use critical thinking, basic assessment skills, and gain knowledge in assisting with exams and treatments for the medical office. With each lab course, after reviewing the material and readings, students apply their acquired knowledge in the lab. The next term, students then are sent to their clinical site where they demonstrate their learned skills. Our community partners are expressing the need of our students by creating more openings for our medical assistant students.

Part 5: Additional Action Plan in Support of Student Learning (If Appropriate)

Upcoming Year	Changes Planned for the upcoming year	Data Motivating this change
2021-2022
2021-2022
2021-2022

Please select all of the following that characterize the types of changes described in the above action plan

Back