Review Assessment Report

Part 1: Contact & Program Identification

Report Year and Contact Information
Academic YearModified ByDate Modified
2020-2021[email protected]2021-11-18T18:10:31.526Z
SchoolName of ProgramCourses
BITOffice Receptionist CertificateBCIS 1211,BCIS 1110,OTEC 1102,OTEC 1101,BCIS 1230,BCIS 2220,BUSA 1180,OTEC 1170,BUSA 1110,BCIS 2217,BUSA 1210,BUSA 1130,BUSA 1115,OTEC 1125

Part 2: Program Summary

Provide a high level review of the program to include highlights, successes, challenges, significant changes, and significant resources needed to support the program
The Office Receptionist program offers entry-level, office-related skills for students who prefer to begin an office career quickly. Students acquire basic English, computer, word processing and interpersonal skills. This program will be discontinued and is no longer accepting students.

Part 3: Data Review

2018-20192019-20202020-2021
Annual number of graduate awards is greater than 104107
Number of declared majors19122
Average Class Size22.120.819.1
Annual Average Class withdrawal rate is 30% or below (SAGE 35%)11%14%11%
Annual C-Pass rate for coursework is 60% or above77%74%72%
Average class fill rate at 60% or above capacity within a term or over a year76%71%68%
Graduate Transfer to 4-year Schoolsn/an/an/a
Full-time Faculty Coverage by Section45%50%53%
Summarize how your program met or did not meet the target measures based on the data above

Part 4: Program Learning Outcome Analysis

Learning OutcomePopulation or Course(s) AssessedDescriptionSummary of Assessment Results
1. Demonstrate beginning Word Processing skills
BCIS 2220.
  • Final Exam
Target - 71% of all students will achieve 71% or higher in the M/S Word practicum 100% of all students met the Target
2. Keyboard at 25 wpm or higher with 5 or fewer errors
OTEC 1101.
    Target - 71% of all students will achieve 71% or higher Only 68% of all students achieved 25 words per minute
    Interpretation of Assessment findings
    Target not met for OTEC 1101; in the future this course will consolidate OTEC 1101, 1102, and 1103 to help focus the students on the requirements

    Part 5: Additional Action Plan in Support of Student Learning (If Appropriate)

    Upcoming YearChanges Planned for the upcoming yearData Motivating this change
    2021-2022
    2021-2022
    2021-2022
    in the future this course will consolidate OTEC 1101, 1102, and 1103 to help focus the students on the requirements
    Target not met for OTEC 1101;
    Please select all of the following that characterize the types of changes described in the above action plan
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