Review Assessment Report
Part 1: Contact & Program Identification
| Report Year and Contact Information | ||
|---|---|---|
| Academic Year | Modified By | Date Modified |
| 2020-2021 | bwhite37@cnm.edu | 2021-11-18T18:10:31.526Z |
| School | Name of Program | Courses |
|---|---|---|
| BIT | Office Receptionist Certificate | BCIS 1211,BCIS 1110,OTEC 1102,OTEC 1101,BCIS 1230,BCIS 2220,BUSA 1180,OTEC 1170,BUSA 1110,BCIS 2217,BUSA 1210,BUSA 1130,BUSA 1115,OTEC 1125 |
Part 2: Program Summary
| Provide a high level review of the program to include highlights, successes, challenges, significant changes, and significant resources needed to support the program |
|---|
The Office Receptionist program offers entry-level, office-related skills for students who prefer to begin an office career quickly. Students acquire basic English, computer, word processing and interpersonal skills.
This program will be discontinued and is no longer accepting students. |
Part 3: Data Review
| 2018-2019 | 2019-2020 | 2020-2021 | |
|---|---|---|---|
| Annual number of graduate awards is greater than 10 | 4 | 10 | 7 |
| Number of declared majors | 19 | 12 | 2 |
| Average Class Size | 22.1 | 20.8 | 19.1 |
| Annual Average Class withdrawal rate is 30% or below (SAGE 35%) | 11% | 14% | 11% |
| Annual C-Pass rate for coursework is 60% or above | 77% | 74% | 72% |
| Average class fill rate at 60% or above capacity within a term or over a year | 76% | 71% | 68% |
| Graduate Transfer to 4-year Schools | n/a | n/a | n/a |
| Full-time Faculty Coverage by Section | 45% | 50% | 53% |
| Summarize how your program met or did not meet the target measures based on the data above |
|---|
Part 4: Program Learning Outcome Analysis
| Learning Outcome | Population or Course(s) Assessed | Description | Summary of Assessment Results |
|---|---|---|---|
| 1. Demonstrate beginning Word Processing skills | BCIS 2220. |
| Target - 71% of all students will achieve 71% or higher in the M/S Word practicum
100% of all students met the Target |
| 2. Keyboard at 25 wpm or higher with 5 or fewer errors | OTEC 1101. | Target - 71% of all students will achieve 71% or higher
Only 68% of all students achieved 25 words per minute |
| Interpretation of Assessment findings |
|---|
Target not met for OTEC 1101; in the future this course will consolidate OTEC 1101, 1102, and 1103 to help focus the students on the requirements |
Part 5: Additional Action Plan in Support of Student Learning (If Appropriate)
| Upcoming Year | Changes Planned for the upcoming year | Data Motivating this change |
|---|---|---|
| 2021-2022 | ||
| 2021-2022 | ||
| 2021-2022 | in the future this course will consolidate OTEC 1101, 1102, and 1103 to help focus the students on the requirements | Target not met for OTEC 1101; |