Review Assessment Report

Part 1: Contact & Program Identification

Report Year and Contact Information
Academic Year	Modified By	Date Modified
2020-2021	[email protected]	2021-11-30T21:15:57.458Z

School	Name of Program	Courses
BIT	CIS Computer Suppt Specialist	CIS 1680,CIS 2670,CIS 1275,CIS 1410,CIS 1610,CIS 2520,CIS 2999,CIS 1415,BUSA 1110,BUSA 1198,CIS 1715,BCIS 2217,BUSA 1130,COMM 2120

Part 2: Program Summary

Provide a high level review of the program to include highlights, successes, challenges, significant changes, and significant resources needed to support the program
Although COVID-19 has impacted the program with decreased graduation rates, the number of declared majors experienced a slight increase compared to the previous academic year.

Part 3: Data Review

	2018-2019	2019-2020	2020-2021
Annual number of graduate awards is greater than 10	6	12	6
Number of declared majors	49	40	41
Average Class Size	21.3	20.9	20
Annual Average Class withdrawal rate is 30% or below (SAGE 35%)	12%	13%	11%
Annual C-Pass rate for coursework is 60% or above	73%	75%	71%
Average class fill rate at 60% or above capacity within a term or over a year	73%	72%	74%
Graduate Transfer to 4-year Schools	n/a	25%	n/a
Full-time Faculty Coverage by Section	65%	66%	71%

Summarize how your program met or did not meet the target measures based on the data above
All program targets were met except number of graduates. The program experienced a decrease in graduates from 12 during the 2019-2020 academic year to to six in the 2020-2021academic year.

Part 4: Program Learning Outcome Analysis

Learning Outcome	Population or Course(s) Assessed	Description	Summary of Assessment Results
Basic installation and administration of network	CIS1415	Capstone Project Certification Exam	Students exceeded 75% target.
Demonstrate and administer Linux operating system	CIS1680	Capstone Project Certification Exam	Students exceeded 75% target.
Demonstrate proper security	CIS2670	Capstone Project Certification Exam	Students exceeded 75% target.
Diagnose and repair common hardware and software issues	CIS1410 and CIS1610	Capstone Project Certification Exam	Students exceeded 75% target.

Interpretation of Assessment findings
A target of 75% has been established for each learning outcome. Students met or exceeded this target for each outcome.

Part 5: Additional Action Plan in Support of Student Learning (If Appropriate)

Upcoming Year	Changes Planned for the upcoming year	Data Motivating this change
2021-2022	Capstone will be revised to reflect learning outcomes.
2021-2022
2021-2022

Please select all of the following that characterize the types of changes described in the above action plan