Review Assessment Report

Part 1: Contact & Program Identification

Report Year and Contact Information
Academic Year	Modified By	Date Modified
2020-2021	bwhite37@cnm.edu	2021-12-06T16:22:59.951Z

School	Name of Program	Courses
BIT	Office Technology AAS Degree: Office Technology	BCIS 1211,OTEC 2201,BCIS 1110,OTEC 1101,BCIS 1230,BCIS 2220,BUSA 1180,OTEC 1170,BUSA 1110,BCIS 2217,BUSA 1210,BUSA 1130,BUSA 1115,BUSA 1310,OTEC 1125

Part 2: Program Summary

Provide a high level review of the program to include highlights, successes, challenges, significant changes, and significant resources needed to support the program
The Office Administration program provides opportunities for individuals to develop marketable skills in the areas of office procedures, interpersonal relations, office technology, written communication and computer applications to meet the demands and expanded responsibilities of today’s administrative workforce. Individuals who have attained a Certified Professional Secretary (CPS) rating and who have successfully completed the Certified Administrative Professional (CAP) exam may receive credit hours toward the Office Administration Associate of Applied Science degree.

Provide a high level review of the program to include highlights, successes, challenges, significant changes, and significant resources needed to support the program

The Office Administration program provides opportunities for individuals to develop marketable skills in the areas of office procedures, interpersonal relations, office technology, written communication and computer applications to meet the demands and expanded responsibilities of today’s administrative workforce. Individuals who have attained a Certified Professional Secretary (CPS) rating and who have successfully completed the Certified Administrative Professional (CAP) exam may receive credit hours toward the Office Administration Associate of Applied Science degree.

Part 3: Data Review

	2018-2019	2019-2020	2020-2021
Annual number of graduate awards is greater than 10	4	4	10
Number of declared majors	31	35	46
Average Class Size	22.4	21.1	19.2
Annual Average Class withdrawal rate is 30% or below (SAGE 35%)	11%	14%	11%
Annual C-Pass rate for coursework is 60% or above	77%	74%	72%
Average class fill rate at 60% or above capacity within a term or over a year	76%	71%	67%
Graduate Transfer to 4-year Schools	n/a	n/a	n/a
Full-time Faculty Coverage by Section	45%	49%	54%

Summarize how your program met or did not meet the target measures based on the data above
Targets Met!

Part 4: Program Learning Outcome Analysis

Learning Outcome	Population or Course(s) Assessed	Summary of Assessment Results
1. Communicate with clarity, conciseness, and purpose in written form.	OTEC 1103	OTEC 1103 Typing Skills Target - 71% of all students will achieve a level of 25 words per minute Results: 100% of all students achieved the target
1. Communicate with clarity, conciseness, and purpose in written form.	OTEC 1103	OTEC 1103 Typing Skills Target - 71% of all students will achieve a level of 25 words per minute Results: 100% of all students achieved the target
1. Communicate with clarity, conciseness, and purpose in written form.	OTEC 1103	OTEC 1103 Typing Skills Target - 71% of all students will achieve a level of 25 words per minute Results: 100% of all students achieved the target

Interpretation of Assessment findings
As per the updated Cycle Plan, PLOs should read 1. Communicate with clarity, conciseness, and purpose in written form. 2020-2021 OTEC 2260 Project - No Data Available (class was not taught) 2. Create and present an oral presentation. 2020-2021 OTEC 2260 Project - No Data Available (class was not taught) 3. Keyboard at 45 wpm or higher with 5 or fewer errors. 2020-2021 OTEC 1103 Timed Typing Target - 71% of all students achieve 71% or higher on typing practicum Results: were measured by data provided by the Typing Skills Practicum. Targets were met, but in future reports the data will be taken from OTEC 1101 Keyboarding Skills top reflect a consolidation of OTEC 1101, 1102, and 1103 4. Produce office application documents and integrate office application software skills 2020-2021 OTEC 2201 Project - No Data Available (class was not taught)

Interpretation of Assessment findings

As per the updated Cycle Plan, PLOs should read 1. Communicate with clarity, conciseness, and purpose in written form. 2020-2021 OTEC 2260 Project - No Data Available (class was not taught) 2. Create and present an oral presentation. 2020-2021 OTEC 2260 Project - No Data Available (class was not taught) 3. Keyboard at 45 wpm or higher with 5 or fewer errors. 2020-2021 OTEC 1103 Timed Typing Target - 71% of all students achieve 71% or higher on typing practicum Results: were measured by data provided by the Typing Skills Practicum. Targets were met, but in future reports the data will be taken from OTEC 1101 Keyboarding Skills top reflect a consolidation of OTEC 1101, 1102, and 1103 4. Produce office application documents and integrate office application software skills 2020-2021 OTEC 2201 Project - No Data Available (class was not taught)

Part 5: Additional Action Plan in Support of Student Learning (If Appropriate)

Upcoming Year	Changes Planned for the upcoming year	Data Motivating this change
2021-2022
2021-2022
2021-2022	OTEC 1101 will be changed to Keyboarding Skills and will consolidate OTEC 1102 and OTEC 1103	Streamlining the certificate and the degree

Please select all of the following that characterize the types of changes described in the above action plan

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