Review Assessment Report
Part 1: Contact & Program Identification
| Report Year and Contact Information | ||
|---|---|---|
| Academic Year | Modified By | Date Modified |
| 2020-2021 | bwhite37@cnm.edu | 2021-12-01T18:12:23.770Z |
| School | Name of Program | Courses |
|---|---|---|
| BIT | Medical Office Receptionist Certificate | BUSA 1115,BCIS 1110,OTEC 1101,BCIS 2220,HIT 1020,OTEC 1175,OTEC 1170,BUSA 1210,OTEC 1125,BUSA 1130 |
Part 2: Program Summary
| Provide a high level review of the program to include highlights, successes, challenges, significant changes, and significant resources needed to support the program |
|---|
The Medical Office Receptionist program offers entry-level office-related skills for students who desire to begin a career quickly in a medical office. Students acquire basic English, computer, word processing, telephone and interpersonal skills as well as medical terminology. |
Part 3: Data Review
| 2018-2019 | 2019-2020 | 2020-2021 | |
|---|---|---|---|
| Annual number of graduate awards is greater than 10 | 16 | 7 | 11 |
| Number of declared majors | 25 | 29 | 20 |
| Average Class Size | 22.8 | 21.3 | 19.7 |
| Annual Average Class withdrawal rate is 30% or below (SAGE 35%) | 11% | 14% | 11% |
| Annual C-Pass rate for coursework is 60% or above | 77% | 74% | 72% |
| Average class fill rate at 60% or above capacity within a term or over a year | 77% | 72% | 69% |
| Graduate Transfer to 4-year Schools | 6% | n/a | n/a |
| Full-time Faculty Coverage by Section | 44% | 49% | 54% |
| Summarize how your program met or did not meet the target measures based on the data above |
|---|
Targets Met |
Part 4: Program Learning Outcome Analysis
| Learning Outcome | Population or Course(s) Assessed | Description | Summary of Assessment Results |
|---|---|---|---|
| 1. Utilize medical office software applications | OTEC 1175. | class was not taught | |
| 2. Keyboard at 25 wpm or higher with 5 or fewer errors | OTEC 1101. |
| 71% of all students achieve a minimum of 25 words per minute typed
68% of all students met the goal |
| Interpretation of Assessment findings |
|---|
Target was not met. |
Part 5: Additional Action Plan in Support of Student Learning (If Appropriate)
| Upcoming Year | Changes Planned for the upcoming year | Data Motivating this change |
|---|---|---|
| 2021-2022 | ||
| 2021-2022 | ||
| 2021-2022 | OTEC 1101 will be changed to include more concentration on typing principles | Streamlining of certificate requirements |