Review Assessment Report

Part 1: Contact & Program Identification

Report Year and Contact Information
Academic Year	Modified By	Date Modified
2020-2021	[email protected]	2021-11-19T23:06:38.455Z

School	Name of Program	Courses
BIT	Hospitality & Tourism Certificate	BCIS 1110,HT 1101,HT 2235,HT 1111,MKTG 2110,HT 2201,BUSA 1130

Part 2: Program Summary

Provide a high level review of the program to include highlights, successes, challenges, significant changes, and significant resources needed to support the program
The Hospitality and Tourism programs were fortunate to have created online versions of many of our courses as part of the creation of an AAS degree deliverable directly via CNM Online to industry-sponsored cohorts. However, as has been the case with the rest of the college, the COVID-19 pandemic has had a deep impact on our program. Instructors across the college faced a poorly-timed transition to a new LMS including a college-wide technology outage during what was our final week of instruction in the spring 2021 term. Among students, faculty and instructional personnel, less engagement and more external stress that impacted the teaching and learning. Since our programs are geared toward students with careers or seeking careers in the hospitality industry, they seemed especially disillusioned with the nationwide reckoning of the role work plays in their life and the low levels of compensation for line-level employees and management, a reckoning in which hospitality professionals feature prominently.

Provide a high level review of the program to include highlights, successes, challenges, significant changes, and significant resources needed to support the program

The Hospitality and Tourism programs were fortunate to have created online versions of many of our courses as part of the creation of an AAS degree deliverable directly via CNM Online to industry-sponsored cohorts. However, as has been the case with the rest of the college, the COVID-19 pandemic has had a deep impact on our program. Instructors across the college faced a poorly-timed transition to a new LMS including a college-wide technology outage during what was our final week of instruction in the spring 2021 term. Among students, faculty and instructional personnel, less engagement and more external stress that impacted the teaching and learning. Since our programs are geared toward students with careers or seeking careers in the hospitality industry, they seemed especially disillusioned with the nationwide reckoning of the role work plays in their life and the low levels of compensation for line-level employees and management, a reckoning in which hospitality professionals feature prominently.

Part 3: Data Review

	2018-2019	2019-2020	2020-2021
Annual number of graduate awards is greater than 10	1	3	8
Number of declared majors	16	12	14
Average Class Size	23.1	21.4	19.7
Annual Average Class withdrawal rate is 30% or below (SAGE 35%)	11%	14%	10%
Annual C-Pass rate for coursework is 60% or above	77%	74%	71%
Average class fill rate at 60% or above capacity within a term or over a year	78%	72%	72%
Graduate Transfer to 4-year Schools	n/a	n/a	n/a
Full-time Faculty Coverage by Section	37%	48%	55%

Summarize how your program met or did not meet the target measures based on the data above
The HT certificate met all of the listed targets with the exception of the number of graduates, i.e. 8 with a target of 10 graduates. The low number can certainly be attributed in part to the pandemic and issues described in part 2. However, the increase in numbers with respect to previous years is certainly promising. The CNM Online cohort at Isleta graduating certainly contributed to the increase in number.

Summarize how your program met or did not meet the target measures based on the data above

The HT certificate met all of the listed targets with the exception of the number of graduates, i.e. 8 with a target of 10 graduates. The low number can certainly be attributed in part to the pandemic and issues described in part 2. However, the increase in numbers with respect to previous years is certainly promising. The CNM Online cohort at Isleta graduating certainly contributed to the increase in number.

Part 4: Program Learning Outcome Analysis

Learning Outcome	Population or Course(s) Assessed	Description	Summary of Assessment Results
Describe and evaluate organizational structures, leadership styles, and personnel management techniques as they apply to a wide variety of hospitality operations.	Ht 2201		100% of students completed a version of the ManageFirst Hospitality Human Resources Standardized Exam. 78% of students met or exceeded rubric standards on an internally-developed final paper.

Interpretation of Assessment findings
Both tools showed results above our target of 70% of students meeting standards. It should be noted that we were not able to proctor an on-campus version of the exam at the time, but rather an unproctored online version. It is likely we would have had fewer passing a proctored exam. With that in mind, I feel the results of the final paper might be more reflective of actual student achievement in this case.

Interpretation of Assessment findings

Both tools showed results above our target of 70% of students meeting standards. It should be noted that we were not able to proctor an on-campus version of the exam at the time, but rather an unproctored online version. It is likely we would have had fewer passing a proctored exam. With that in mind, I feel the results of the final paper might be more reflective of actual student achievement in this case.

Part 5: Additional Action Plan in Support of Student Learning (If Appropriate)

Upcoming Year	Changes Planned for the upcoming year	Data Motivating this change
2021-2022	Begin reassessment of course materials. This reassessment may take longer than an academic year.	ManageFirst has not updated their textbooks in over eight years, with little indication of an intention to do so. The NRAEF has been slow to embrace alternate forms of delivering proctored examinations. Given recent developments in the hospitality industry and the continued popularity of online course delivery, we will need more flexible and up-to-date course materials.
2021-2022
2021-2022

Please select all of the following that characterize the types of changes described in the above action plan

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