Review Assessment Report

Part 1: Contact & Program Identification

Report Year and Contact Information
Academic Year	Modified By	Date Modified
2020-2021	[email protected]	2021-11-30T21:16:18.538Z

School	Name of Program	Courses
BIT	Computer Information AAS Degree: Computer Support Specialist	ENGL 1210,CIS 1680,BCIS 1110,CIS 2670,CIS 1275,CIS 1410,CIS 1610,CIS 2999,CIS 1415,BUSA 1110,BUSA 1198,CIS 1715,BCIS 2217,BUSA 1130,COMM 2120

Part 2: Program Summary

Provide a high level review of the program to include highlights, successes, challenges, significant changes, and significant resources needed to support the program
COVID-19 has impacted the program as enrollment and graduation rates have declined after seeing a increase the prior year.

Part 3: Data Review

	2018-2019	2019-2020	2020-2021
Annual number of graduate awards is greater than 10	11	11	3
Number of declared majors	78	89	74
Average Class Size	22.7	21.5	20.9
Annual Average Class withdrawal rate is 30% or below (SAGE 35%)	11%	14%	11%
Annual C-Pass rate for coursework is 60% or above	75%	74%	71%
Average class fill rate at 60% or above capacity within a term or over a year	78%	74%	76%
Graduate Transfer to 4-year Schools	27%	27%	n/a
Full-time Faculty Coverage by Section	50%	55%	62%

Summarize how your program met or did not meet the target measures based on the data above
All program targets were met except number of graduates. The program experienced a decrease in graduates to three from the previous academic year of 11.

Part 4: Program Learning Outcome Analysis

Learning Outcome	Population or Course(s) Assessed	Description	Summary of Assessment Results
Basic installation and administration of network	CIS1415	Capstone Project Certification Exam Test or Quiz	At least 75% were able to demonstrate basic installation and administration of network.
Demonstrate and administer Linux operating system	CIS1680	Test or Quiz Certification Exam	At least 75% of students were able to demonstrate and administer the Linux operating system.
Demonstrate proper security	CIS2670	Capstone Project Certification Exam Test or Quiz	75% of students were able to demonstrate proper security.
Diagnose and repair common hardware and software issues	CIS1410 and CIS1610	Test or Quiz Certification Exam Capstone Project	At least 75% of students were able to diagnose and repair common hardware and software issues.

Interpretation of Assessment findings
A target of 75% has been established for each learning outcome. Students met or exceeded this target for each outcome.

Part 5: Additional Action Plan in Support of Student Learning (If Appropriate)

Upcoming Year	Changes Planned for the upcoming year	Data Motivating this change
2021-2022	Capstone will be revised to reflect learning outcomes.
2021-2022
2021-2022

Please select all of the following that characterize the types of changes described in the above action plan