Review Assessment Report
Part 1: Contact & Program Identification
| Report Year and Contact Information | ||
|---|---|---|
| Academic Year | Modified By | Date Modified |
| 2021-2022 | rfritts@cnm.edu | 2022-09-19T17:21:00.887Z |
| School | Name of Program | Courses |
|---|---|---|
| HWPS | Public Safety 911 Dispatcher Certificate | PSD 1102 |
Part 2: Program Summary
| Provide a high level review of the program to include highlights, successes, challenges, significant changes, and significant resources needed to support the program |
|---|
The COVID pandemic and the challenges faced by Public Safety communications centers in finding and keeping qualified employees have had a negative impact on CNM Public Safety 911 Dispatcher Program enrollment and created challenges to growing the program. Despite this fact, three PSD academy cohorts were run during 2021-2022. The CNMPSD continues to develop a positive reputation within the profession in the State of New Mexico. This, in conjunction with communication centers having the availability of WIOA funding to pay for their students to attend, will help foster the continued growth of the program. The program has continued its academic success with 100% of the students completing the CNMPSD and having successfully passed the New Mexico Public Safety Telecommunicator Certification Exam. |
Part 3: Data Review
| 2019-2020 | 2020-2021 | 2021-2022 | |
|---|---|---|---|
| Annual number of graduate awards is greater than 10 | 0 | 0 | 65 |
| Number of declared majors | 3 | 21 | 40 |
| Average Class Size | n/a | 10.5 | 11 |
| Annual Average Class withdrawal rate is 30% or below (SAGE 35%) | n/a | 0% | 0% |
| Annual C-Pass rate for coursework is 60% or above | n/a | 100% | 100% |
| Average class fill rate at 60% or above capacity within a term or over a year | n/a | 66% | 69% |
| Graduate Transfer to 4-year Schools | n/a | n/a | n/a |
| Full-time Faculty Coverage by Section | n/a | 0% | 0% |
| Summarize how your program met or did not meet the target measures based on the data above |
|---|
The average class fill rate for 2021-2022 was 69%. The retention rate was 100% as was the annual C-pass rate for coursework. The CNMPSD program had a total of 37 graduates during 2021-2022. The total number of graduates (65) includes graduates from prior cohorts who were not captured in previous data mining. This is why the program showed 0 graduates for prior years. the issue with graduate capture has been corrected and future numbers should reflect the correct number of program graduates. |
Part 4: Program Learning Outcome Analysis
| Learning Outcome | Population or Course(s) Assessed | Description | Summary of Assessment Results |
|---|---|---|---|
| Demonstrate an understanding of course material and the knowledge required for successful completion of the Public Safety Dispatcher Foundational Skills course. | PSD-1002 | ||
| Demonstrate an understanding of course material and the knowledge required for successful completion of the Public Safety Dispatcher Advanced Skills course. | PSD-1120 | ||
| Exhibit the ability to perform the responsibilities of a public safety 911 dispatcher/telecommunicator. | PSD-1120 | ||
| Demonstrate the cumulative knowledge required of a basic public safety dispatcher/telecommunicator in the State of New Mexico as mandated by the New Mexico Law Enforcement Academy for certification as a public safety dispatcher/telecommunicator. | CNMPSD Class Graduates |
| Interpretation of Assessment findings |
|---|
The course assessment data shows students are meeting and exceeding the course criteria for learning. The students who are able to successfully complete the CNMPSD program possess the knowledge to pass the certification exam. The 100% success rate on the New Mexico Public Safety Telecommunicator Certification Exam is a clear indication of the success of the program and that the ultimate goal of the program is being met. |
Part 5: Additional Action Plan in Support of Student Learning (If Appropriate)
| Upcoming Year | Changes Planned for the upcoming year | Data Motivating this change |
|---|---|---|
| 2021-2022 | The process for accepting self-sponsor students is in the development stages and hope that we can have the testing and screening process in place to open this by Fall 2023. This will create another means, besides accepting agency-sponsored students, to accept students into the program and allow us to provide certified applicants to dispatch centers across the state of New Mexico. We will also continue to reach out to communications centers across the state in an effort to forge relationships and encourage them to send their new hires to us for their training. | Due to several factors, the fill rate for cohorts is not as high as I would like it to be. Although the average fill rate was 73%, I would like to see that increase. |
| 2021-2022 | ||
| 2021-2022 |