Review Assessment Report

Part 1: Contact & Program Identification

Report Year and Contact Information
Academic Year	Modified By	Date Modified
2021-2022	bwhite37@cnm.edu	2022-10-11T17:19:06.252Z

School	Name of Program	Courses
BIT	Office Technology AAS Degree with Concentration	BCIS 1110,BCIS 2217,BCIS 2220,BUSA 1110,BUSA 1115,BUSA 1130,BUSA 1180,BUSA 1210,BUSA 1310,OTEC 1101,OTEC 1102,OTEC 1125,OTEC 1170,OTEC 2201

Part 2: Program Summary

Provide a high level review of the program to include highlights, successes, challenges, significant changes, and significant resources needed to support the program
The Office Administration program provides opportunities for individuals to develop marketable skills in the areas of office procedures, interpersonal relations, office technology, written communication and computer applications to meet the demands and expanded responsibilities of today’s administrative workforce. Individuals who have attained a Certified Professional Secretary (CPS) rating and who have successfully completed the Certified Administrative Professional (CAP) exam may receive credit hours toward the Office Administration Associate of Applied Science degree.

Provide a high level review of the program to include highlights, successes, challenges, significant changes, and significant resources needed to support the program

The Office Administration program provides opportunities for individuals to develop marketable skills in the areas of office procedures, interpersonal relations, office technology, written communication and computer applications to meet the demands and expanded responsibilities of today’s administrative workforce. Individuals who have attained a Certified Professional Secretary (CPS) rating and who have successfully completed the Certified Administrative Professional (CAP) exam may receive credit hours toward the Office Administration Associate of Applied Science degree.

Part 3: Data Review

	2019-2020	2020-2021	2021-2022
Annual number of graduate awards is greater than 10	9	14	8
Number of declared majors	76	77	65
Average Class Size	20.8	19.1	17.4
Annual Average Class withdrawal rate is 30% or below (SAGE 35%)	14%	11%	11%
Annual C-Pass rate for coursework is 60% or above	74%	72%	70%
Average class fill rate at 60% or above capacity within a term or over a year	71%	68%	62%
Graduate Transfer to 4-year Schools	n/a	n/a	n/a
Full-time Faculty Coverage by Section	50%	54%	19%

Summarize how your program met or did not meet the target measures based on the data above
Average class fill rate at 60% or above capacity - met Annual retention rate is 70% or above (SAGE 65%) - met Annual C-pass rate for coursework is 60% or above - met Annual number of graduates is greater than 10 (for degree and certificate programs only) - This goal was not met.

Part 4: Program Learning Outcome Analysis

Learning Outcome	Population or Course(s) Assessed	Description
1. Communicate with clarity, conciseness, and purpose in written form.	BUSA 1115	In-class Writing Assignment
3. Produce office application documents and integrate office application software skills.	OTEC 2201 (Final Exam)	Final Exam
4. Produce medical reports, forms, and other medical documents utilizing transcription skills.	OTEC 1101 (Final Practical)	Practical Exam
2. Create and present an oral presentation.

Interpretation of Assessment findings

Part 5: Additional Action Plan in Support of Student Learning (If Appropriate)

Upcoming Year	Changes Planned for the upcoming year	Data Motivating this change
2021-2022
2021-2022
2021-2022

Please select all of the following that characterize the types of changes described in the above action plan

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