Review Assessment Report

Part 1: Contact & Program Identification

Report Year and Contact Information
Academic Year	Modified By	Date Modified
2021-2022	tjeffries2@cnm.edu	2022-10-14T18:19:50.410Z

School	Name of Program	Courses
HWPS	Human Services AA Degree	BCIS 1110,ENGL 1120,HMSV 2990,PSYC 1110,SOCI 1110,SOWK 2110

Part 2: Program Summary

Provide a high level review of the program to include highlights, successes, challenges, significant changes, and significant resources needed to support the program
Highlights: In 2021-2022 new program changes went in the catalog. HMSV1150 changed from a 2 credit course required in the SAC certificate to a 3 credit course required in the degree. HMSV2290 (SAC Practicum) was terminated. HMSV2990 (SW Practicum) for degree and certificate student placements. Successes: Student retention was better than expected in year 2 of COVID. Students seemed more at ease with online courses and Brightspace than in year one. Most faculty did an admirable job extending support and accommodation to students. Many sought out colleagues and the EDUC interim Assistant Director to brainstorm solutions and stay connected. Challenges: In 2021-2022 HMSV felt uncertain. The Assistant Director left. An interim AD unfamiliar with HMSV arrived. We learned HMSV would move in the reorganization. HMSV students resisted returning to campus, and didn't want on-site placements. Agency partnerships suffered. MOUs held up placements that were wanted. The one 2-term FT faculty couldn't cover needs.

Provide a high level review of the program to include highlights, successes, challenges, significant changes, and significant resources needed to support the program

Highlights: In 2021-2022 new program changes went in the catalog. HMSV1150 changed from a 2 credit course required in the SAC certificate to a 3 credit course required in the degree. HMSV2290 (SAC Practicum) was terminated. HMSV2990 (SW Practicum) for degree and certificate student placements. Successes: Student retention was better than expected in year 2 of COVID. Students seemed more at ease with online courses and Brightspace than in year one. Most faculty did an admirable job extending support and accommodation to students. Many sought out colleagues and the EDUC interim Assistant Director to brainstorm solutions and stay connected. Challenges: In 2021-2022 HMSV felt uncertain. The Assistant Director left. An interim AD unfamiliar with HMSV arrived. We learned HMSV would move in the reorganization. HMSV students resisted returning to campus, and didn't want on-site placements. Agency partnerships suffered. MOUs held up placements that were wanted. The one 2-term FT faculty couldn't cover needs.

Part 3: Data Review

	2019-2020	2020-2021	2021-2022
Annual number of graduate awards is greater than 10	53	61	39
Number of declared majors	435	432	366
Average Class Size	23.6	22.4	21.4
Annual Average Class withdrawal rate is 30% or below (SAGE 35%)	14%	13%	13%
Annual C-Pass rate for coursework is 60% or above	72%	68%	69%
Average class fill rate at 60% or above capacity within a term or over a year	84%	82%	78%
Graduate Transfer to 4-year Schools	57%	n/a	n/a
Full-time Faculty Coverage by Section	46%	46%	18%

Summarize how your program met or did not meet the target measures based on the data above
Program data indicate decline in all target measures. Turnaround strategies are needed. Student recruitment should increase with post COVID opportunities. Move to HWPS increases class capacity to 30 from 28 and 24. Faculty work hard to retain students by getting to know them in their 5 HMSV degree courses. Students identify life issues and poor advisement as reasons for withdraws. C-Pass rate influences retention. Breakdown of HMSV students:@ 5% well prepared academically, 15% mostly prepared, and 80% are below levels in one or more areas of reading comprehension, retention, and writing skills needed. Students in HMSV plan to transfer to 4-years schools or enter careers. Transfers need to be tracked. CNM's HMSV program is a feeder school for Social Work programs at NMHU and NMSU. We've partnered with both to provide info sessions to CNM students.

Summarize how your program met or did not meet the target measures based on the data above

Program data indicate decline in all target measures. Turnaround strategies are needed. Student recruitment should increase with post COVID opportunities. Move to HWPS increases class capacity to 30 from 28 and 24. Faculty work hard to retain students by getting to know them in their 5 HMSV degree courses. Students identify life issues and poor advisement as reasons for withdraws. C-Pass rate influences retention. Breakdown of HMSV students:@ 5% well prepared academically, 15% mostly prepared, and 80% are below levels in one or more areas of reading comprehension, retention, and writing skills needed. Students in HMSV plan to transfer to 4-years schools or enter careers. Transfers need to be tracked. CNM's HMSV program is a feeder school for Social Work programs at NMHU and NMSU. We've partnered with both to provide info sessions to CNM students.

Part 4: Program Learning Outcome Analysis

Learning Outcome	Population or Course(s) Assessed	Description	Summary of Assessment Results
1. Demonstrate an understanding of the complexity of person-in-environment in relation to clients and one's professionalism in the fields of Human Services.	Human Services Theory and Practicum course learning outcomes support the defined program learning outcomes.
2. Identify and exhibit ethical behaviors and practices aligned with professional standards for the fields of Human Services.	Human Services Theory and Practicum course learning outcomes support the defined program learning outcomes.
3. Demonstrate ability to meet or exceed paraprofessional standards for oral and written communication in the fields of Human Services.	Human Services Theory and Practicum course learning outcomes support the defined program learning outcomes.
4. Demonstrate nondiscriminatory responsiveness appropriate to working with culturally diverse individuals.	Human Services Theory and Practicum course learning outcomes support the defined program learning outcomes.

Interpretation of Assessment findings
HMSV instruction scaffolds lessons within and across courses. Students complete increasingly more complex assignments to understand person in environment across populations, SES, cultures, and work arenas. This includes understanding environmental and societal influences on them and their professionalism. Reflective writing and research assignments are assessed. They research and analyze the 3 ethical codes associated with Human Service professions. Students they demonstrate application of ethical standards through discussions, role plays and scenario evaluations. These assignments are more difficult due to applying critical and analytical skills. Students complete reports, forms and questionnaires used in professional written communication, and role play oral communication skills. They learn cultural humility theory and use reflective writing to introspect on their cultural sensitivity, bias, and prejudice. Work completion rates across courses: 87-96%. Competency rates: mid 70 to high 90 percentile

Interpretation of Assessment findings

HMSV instruction scaffolds lessons within and across courses. Students complete increasingly more complex assignments to understand person in environment across populations, SES, cultures, and work arenas. This includes understanding environmental and societal influences on them and their professionalism. Reflective writing and research assignments are assessed. They research and analyze the 3 ethical codes associated with Human Service professions. Students they demonstrate application of ethical standards through discussions, role plays and scenario evaluations. These assignments are more difficult due to applying critical and analytical skills. Students complete reports, forms and questionnaires used in professional written communication, and role play oral communication skills. They learn cultural humility theory and use reflective writing to introspect on their cultural sensitivity, bias, and prejudice. Work completion rates across courses: 87-96%. Competency rates: mid 70 to high 90 percentile

Part 5: Additional Action Plan in Support of Student Learning (If Appropriate)

Upcoming Year	Changes Planned for the upcoming year	Data Motivating this change
2021-2022	Meet with HMSV faculty to discuss how faculty respond when a student is underachieving and/or struggling in class. Review college resources, possibly with student service representatives, and then discuss the benefit of standardized program strategies for referring students to services like achievement coaches, success plans, tutoring, etc. Decide with faculty if a presentation about academic success should be added the first week of class as part of orientation to class requirements. Review if what is in syllabi needs revision.	C-Pass Rates confirm what HMSV faculty experience with students' academic abilities. Many students have difficulty completing coursework due to deficits in one or more academic skill areas.
2021-2022	PD will seek out and attend recruitment opportunities and work with college services to advertise the program. Enlist ideas from faculty for outreach and to assist with recruitment efforts. Explain to PT instructors the emphasis on graduation. Explain to PT faculty the policy change for class capacity in HWPS and how proactive activities aim to ensure they are retained to teach and share their expertise with students. HMSV currently has committed PT faculty. Retaining them could be jeopardized if their teaching contracts are prorated due to under-enrolled courses.	Declining graduation and enrollment rates
2021-2022

Please select all of the following that characterize the types of changes described in the above action plan

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