Review Assessment Report

Part 1: Contact & Program Identification

Report Year and Contact Information
Academic Year	Modified By	Date Modified
2021-2022	kbruce@cnm.edu	2022-11-14T22:26:53.884Z

School	Name of Program	Courses
BIT	CIS Computer Suppt Specialist	BCIS 1110,BCIS 2217,BUSA 1110,BUSA 1130,BUSA 1198,CIS 1275,CIS 1410,CIS 1415,CIS 1610,CIS 1680,CIS 1715,CIS 2520,CIS 2670,CIS 2999,COMM 2120

Part 2: Program Summary

Provide a high level review of the program to include highlights, successes, challenges, significant changes, and significant resources needed to support the program
The CIS Computer Suppt Specialist program still struggles with decreased graduation rates (4) and the number of declared majors (27 vs. 41) experienced a significant drop as well compared to the previous academic year.

Part 3: Data Review

	2019-2020	2020-2021	2021-2022
Annual number of graduate awards is greater than 10	12	6	4
Number of declared majors	40	41	27
Average Class Size	21.5	20.8	19.4
Annual Average Class withdrawal rate is 30% or below (SAGE 35%)	13%	11%	11%
Annual C-Pass rate for coursework is 60% or above	74%	71%	70%
Average class fill rate at 60% or above capacity within a term or over a year	73%	75%	69%
Graduate Transfer to 4-year Schools	25%	n/a	n/a
Full-time Faculty Coverage by Section	57%	64%	22%

Summarize how your program met or did not meet the target measures based on the data above
All program targets were met except number of graduates. The program continues to experience a decrease in graduates from 12 during the 2019-2020 academic year to to six in the 2020-2021academic year to 4 in the 2021-2022 academic year.

Part 4: Program Learning Outcome Analysis

Learning Outcome	Population or Course(s) Assessed	Description	Summary of Assessment Results
Basic installation and administration of network	CIS1415	Capstone Project Certification Exam	Students exceeded the 75% target.
Demonstrate and administer Linux operating system	CIS1680	Capstone Project Standardized Test	Students exceeded the 75% target.
Demonstrate proper security	CIS2670	Capstone Project Certification Exam	Students exceeded the 75% target.
Diagnose and repair common hardware and software issues	CIS1410 and CIS1610	Certification Exam Capstone Project	Students exceeded the 75% target.

Interpretation of Assessment findings
A target of 75% has been established for each learning outcome. Students met or exceeded this target for each outcome. Data suggest that students struggle with the industry certification exams. Learning outcomes are met typically with successful completion of the Capstone Project.

Part 5: Additional Action Plan in Support of Student Learning (If Appropriate)

Upcoming Year	Changes Planned for the upcoming year	Data Motivating this change
2021-2022	Review of courses resulting in industry certification exam to improve results.	Low pass rates on certification exams.
2021-2022
2021-2022

Please select all of the following that characterize the types of changes described in the above action plan