Review Assessment Report
Part 1: Contact & Program Identification
| Report Year and Contact Information | ||
|---|---|---|
| Academic Year | Modified By | Date Modified |
| 2021-2022 | cmorosin@cnm.edu | 2022-11-03T18:46:57.111Z |
| School | Name of Program | Courses |
|---|---|---|
| BIT | Hospitality & Tourism Certificate | BCIS 1110,BUSA 1130,HT 1101,HT 1111,HT 2201,HT 2235,MKTG 2110 |
Part 2: Program Summary
| Provide a high level review of the program to include highlights, successes, challenges, significant changes, and significant resources needed to support the program |
|---|
The current state of the Hospitality and Tourism programs generally reflect those of other higher-education hospitality programs and the hospitality industry at large: people are reevaluating their relationship with their workplace, and the hospitality industry has been hit particularly hard, with about 1.8 million jobs lost between February 2020 and the end of 2021 (https://www.usnews.com/news/best-states/florida/articles/2022-03-05/thousands-of-people-leaving-restaurant-industry). As we revert back to pre-pandemic modes of operation, faculty and students are eager to explore how our graduates can impact the industry by putting in to practice some of tenets we address in the classroom: sustainable work/life balance, equitable wages, and more responsive human resource practices. |
Part 3: Data Review
| 2019-2020 | 2020-2021 | 2021-2022 | |
|---|---|---|---|
| Annual number of graduate awards is greater than 10 | 3 | 8 | 7 |
| Number of declared majors | 12 | 14 | 11 |
| Average Class Size | 21.4 | 19.7 | 18.3 |
| Annual Average Class withdrawal rate is 30% or below (SAGE 35%) | 14% | 10% | 11% |
| Annual C-Pass rate for coursework is 60% or above | 74% | 71% | 70% |
| Average class fill rate at 60% or above capacity within a term or over a year | 72% | 72% | 67% |
| Graduate Transfer to 4-year Schools | n/a | n/a | n/a |
| Full-time Faculty Coverage by Section | 48% | 55% | 18% |
| Summarize how your program met or did not meet the target measures based on the data above |
|---|
Graduate targets have not been met and have declined slightly from last year. Withdrawal rate is favorably quite low. C-Pass rate is above target, but declining. |
Part 4: Program Learning Outcome Analysis
| Learning Outcome | Population or Course(s) Assessed | Description | Summary of Assessment Results |
|---|---|---|---|
| Describe and evaluate organizational structures, leadership styles, and personnel management techniques as they apply to a wide variety of hospitality operations. | Ht 2201 |
| 80% of students met standards on the ManageFirst Hospitality Human Resources Standardized exam
84% of students met standards on the final paper
|
| Interpretation of Assessment findings |
|---|
Assessment tools meet our target of 75% |
Part 5: Additional Action Plan in Support of Student Learning (If Appropriate)
| Upcoming Year | Changes Planned for the upcoming year | Data Motivating this change |
|---|---|---|
| 2021-2022 | New full-time faculty will be added to the program beginning spring 2023. Faculty more dedicated specifically to our hospitality programs rather than splitting time between hospitality/culinary/beverage programs will eventually facilitate overall program growth and allow for development of better materials and tools that might better reflect actual student achievement. This plan of action will likely extend beyond one year before we see results. | |
| 2021-2022 | More common courses between the HT AAS degree (and, by extension, the HT certificate, which is fully embedded in both the AA and AAS degrees) and the beverage and culinary AAS degrees may increase the number of declared majors and graduates. | Low graduation and major numbers |
| 2021-2022 |