Review Assessment Report

Part 1: Contact & Program Identification

Report Year and Contact Information
Academic Year	Modified By	Date Modified
2021-2022	kguzzi1@cnm.edu	2022-10-17T19:58:39.542Z

School	Name of Program	Courses
BIT	Office Technology AAS Degree: Office Technology	BCIS 1110,BCIS 1211,BCIS 1230,BCIS 2217,BCIS 2220,BUSA 1110,BUSA 1115,BUSA 1130,BUSA 1180,BUSA 1210,BUSA 1310,OTEC 1101,OTEC 1102,OTEC 1125,OTEC 1170,OTEC 2201

Part 2: Program Summary

Provide a high level review of the program to include highlights, successes, challenges, significant changes, and significant resources needed to support the program
Office Administration (AAS), Office Administration Concentration The Office Administration program provides opportunities for individuals to develop marketable skills in the areas of office procedures, interpersonal relations, office technology, written communication and computer applications to meet the demands and expanded responsibilities of today’s administrative workforce. Individuals who have attained a Certified Professional Secretary (CPS) rating and who have successfully completed the Certified Administrative Professional (CAP) exam may receive credit hours toward the Office Administration Associate of Applied Science degree.

Provide a high level review of the program to include highlights, successes, challenges, significant changes, and significant resources needed to support the program

Office Administration (AAS), Office Administration Concentration The Office Administration program provides opportunities for individuals to develop marketable skills in the areas of office procedures, interpersonal relations, office technology, written communication and computer applications to meet the demands and expanded responsibilities of today’s administrative workforce. Individuals who have attained a Certified Professional Secretary (CPS) rating and who have successfully completed the Certified Administrative Professional (CAP) exam may receive credit hours toward the Office Administration Associate of Applied Science degree.

Part 3: Data Review

	2019-2020	2020-2021	2021-2022
Annual number of graduate awards is greater than 10	4	10	4
Number of declared majors	35	46	34
Average Class Size	20.8	19	17.4
Annual Average Class withdrawal rate is 30% or below (SAGE 35%)	14%	11%	11%
Annual C-Pass rate for coursework is 60% or above	74%	72%	70%
Average class fill rate at 60% or above capacity within a term or over a year	71%	67%	62%
Graduate Transfer to 4-year Schools	n/a	n/a	n/a
Full-time Faculty Coverage by Section	50%	54%	18%

Summarize how your program met or did not meet the target measures based on the data above
Met: Annual C-Pass rate for coursework = 70% Annual Average Class withdrawal rate = 11% Average class fill rate at 60% = 62% Not met: Annual number of graduate awards = 4

Part 4: Program Learning Outcome Analysis

Learning Outcome	Population or Course(s) Assessed	Description	Summary of Assessment Results
1. Communicate with clarity, conciseness, and purpose in written form.	BUSA 1115	Final Exam	A=75, B=45, C=23, D=12, F=26
3. Produce office application documents and integrate office application software skills.	OTEC 2201	Practical Exam	A=5, B=4, C=3, D=0, F=2
4. Keyboard at 45 wpm or higher with 5 or fewer errors.	OTEC 1101	Practical Exam	A=14, B=9, C=2, D=0, F=21

Interpretation of Assessment findings
BUSA 1115 - 79% of students received 71%+ OTEC 1101 - 54% of students received 71%+ OTEC - 2201 - 86% of students received 71%+

Part 5: Additional Action Plan in Support of Student Learning (If Appropriate)

Upcoming Year	Changes Planned for the upcoming year	Data Motivating this change
2021-2022	Review the materials for the OTEC1101 course.	Publisher stopped supporting the materials.
2021-2022
2021-2022

Please select all of the following that characterize the types of changes described in the above action plan

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