Review Assessment Report

Part 1: Contact & Program Identification

Report Year and Contact Information
Academic Year	Modified By	Date Modified
2021-2022	[email protected]	2022-10-17T19:57:33.373Z

School	Name of Program	Courses
BIT	Administrative Assistant Certificate	None

Part 2: Program Summary

Provide a high level review of the program to include highlights, successes, challenges, significant changes, and significant resources needed to support the program
The Office Administration program provides opportunities for individuals to develop marketable skills in the areas of office procedures, interpersonal relations, office technology, written communication and computer applications to meet the demands and expanded responsibilities of today’s administrative workforce. Individuals who have attained a Certified Professional Secretary (CPS) rating and who have successfully completed the Certified Administrative Professional (CAP) exam may receive credit hours toward the Office Administration Associate of Applied Science degree. Two concentrations are available in the Office Administration program: Medical Concentration and Office Administration Concentration.

Provide a high level review of the program to include highlights, successes, challenges, significant changes, and significant resources needed to support the program

The Office Administration program provides opportunities for individuals to develop marketable skills in the areas of office procedures, interpersonal relations, office technology, written communication and computer applications to meet the demands and expanded responsibilities of today’s administrative workforce. Individuals who have attained a Certified Professional Secretary (CPS) rating and who have successfully completed the Certified Administrative Professional (CAP) exam may receive credit hours toward the Office Administration Associate of Applied Science degree. Two concentrations are available in the Office Administration program: Medical Concentration and Office Administration Concentration.

Part 3: Data Review

	2019-2020	2020-2021	2021-2022
Annual number of graduate awards is greater than 10	0	0	0
Number of declared majors	1	0	0
Average Class Size	n/a	n/a	n/a
Annual Average Class withdrawal rate is 30% or below (SAGE 35%)	n/a	n/a	n/a
Annual C-Pass rate for coursework is 60% or above	n/a	n/a	n/a
Average class fill rate at 60% or above capacity within a term or over a year	n/a	n/a	n/a
Graduate Transfer to 4-year Schools	n/a	n/a	n/a
Full-time Faculty Coverage by Section	n/a	n/a	n/a

Summarize how your program met or did not meet the target measures based on the data above
No information recorded here because the program name changed recently (from Office Receptionist Certificate). Information below pulled from last year's. MET: Annual C-Pass rate for coursework = 70% Annual Average Class withdrawal rate = 11% Average class fill rate at 60% = 62% NOT MET: Annual number of graduate awards = 4

Part 4: Program Learning Outcome Analysis

Learning Outcome	Population or Course(s) Assessed	Description	Summary of Assessment Results
1. Demonstrate beginning Word Processing skills	BCIS 2220	Final Exam	A=11, B=7, C=2, D=0, E=2
2. Keyboard at 25 wpm or higher with 5 or fewer errors	OTEC 1101	Practical Exam	A=14, B=9, C=2, D=0, F=21

Interpretation of Assessment findings
BCIS 2220 - All students who attempted the Final received 71% or above. OTEC 1101 - 54% of students received 71% or higher.

Part 5: Additional Action Plan in Support of Student Learning (If Appropriate)

Upcoming Year	Changes Planned for the upcoming year	Data Motivating this change
2021-2022	Training more instructors to teach the OTEC1110 course.	For the most part, only one instructor teaches it now.
2021-2022	Review the materials for the OTEC1101 course.	Publisher stopped supporting the materials.
2021-2022

Please select all of the following that characterize the types of changes described in the above action plan

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