Review Assessment Report

Part 1: Contact & Program Identification

Report Year and Contact Information
Academic Year	Modified By	Date Modified
2022-2023	kguzzi1@cnm.edu	2023-10-25T20:27:08.761Z

School	Name of Program	Courses
BIT	Medical Administrative Assistant Certificate	None

Part 2: Program Summary

Provide a high level review of the program to include highlights, successes, challenges, significant changes, and significant resources needed to support the program
Annual number of graduate awards is 2. Number of declared majors is 15 The Office Administration program provides opportunities for individuals to develop marketable skills in the areas of medical terminology and transcription, office procedures, interpersonal relations, office administration, written communication and computer applications to meet the demands and expanded responsibilities of today’s administrative workforce. Individuals who have attained a Certified Professional Secretary (CPS) rating and who have successfully completed the Certified Administrative Professional (CAP) exam may receive credit hours toward the Office Administration Associate of Applied Science degree.

Provide a high level review of the program to include highlights, successes, challenges, significant changes, and significant resources needed to support the program

Annual number of graduate awards is 2. Number of declared majors is 15 The Office Administration program provides opportunities for individuals to develop marketable skills in the areas of medical terminology and transcription, office procedures, interpersonal relations, office administration, written communication and computer applications to meet the demands and expanded responsibilities of today’s administrative workforce. Individuals who have attained a Certified Professional Secretary (CPS) rating and who have successfully completed the Certified Administrative Professional (CAP) exam may receive credit hours toward the Office Administration Associate of Applied Science degree.

Part 3: Data Review

	2020-2021	2021-2022	2022-2023
Annual number of graduate awards is greater than 10	0	0	2
Number of declared majors	0	0	15
Average Class Size	n/a	n/a	n/a
Annual Average Class withdrawal rate is 30% or below (SAGE 35%)	n/a	n/a	n/a
Annual C-Pass rate for coursework is 60% or above	n/a	n/a	n/a
Average class fill rate at 60% or above capacity within a term or over a year	n/a	n/a	n/a
Graduate Transfer to 4-year Schools	n/a	n/a	n/a
Full-time Faculty Coverage by Section	n/a	n/a	n/a

Summarize how your program met or did not meet the target measures based on the data above
No data gathered.

Part 4: Program Learning Outcome Analysis

Learning Outcome	Population or Course(s) Assessed	Description	Summary of Assessment Results
1. Produce office application documents and integrate office application software skills.	OTEC 2201	Class Project	Averages: A = 2 B = 2 C = 0 D = 0 F = 1
2. Keyboard at 35 wpm or higher with 5 or fewer errors.	OTEC 1102	Practical Exam	Class not offered
3. Utilize medical office software applications.	OTEC 2201	Class Project	Averages: A = 2 B = 2 C = 0 D = 0 F = 1

Interpretation of Assessment findings
In OTEC 2201 - 80% of students finished the course with a passing grade of C or better.

Part 5: Additional Action Plan in Support of Student Learning (If Appropriate)

Upcoming Year	Changes Planned for the upcoming year	Data Motivating this change
2022-2023
2022-2023
2022-2023

Please select all of the following that characterize the types of changes described in the above action plan

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