Review Assessment Report

Part 1: Contact & Program Identification

Report Year and Contact Information
Academic Year	Modified By	Date Modified
2022-2023	[email protected]	2023-10-20T23:12:08.871Z

School	Name of Program	Courses
HWPS	Veterinary Receptionist Certificate	PSYC 1110,VT 1005,VT 1011

Part 2: Program Summary

Provide a high level review of the program to include highlights, successes, challenges, significant changes, and significant resources needed to support the program
The Veterinary Receptionist Certificate attracted many students eagerly looking forward to employment in the veterinary and animal care fields. Decreasing registration numbers still seems to be problematic for both VT 1005 and VT 1011. In response, the class was reduced to one section each semester, and a greater push has been made to advertise the certificate program, especially to dual credit students. Employers have continued to contact the Veterinary Technology Program seeking skilled employees, indicating a demand for Certificate graduates.

Provide a high level review of the program to include highlights, successes, challenges, significant changes, and significant resources needed to support the program

The Veterinary Receptionist Certificate attracted many students eagerly looking forward to employment in the veterinary and animal care fields. Decreasing registration numbers still seems to be problematic for both VT 1005 and VT 1011. In response, the class was reduced to one section each semester, and a greater push has been made to advertise the certificate program, especially to dual credit students. Employers have continued to contact the Veterinary Technology Program seeking skilled employees, indicating a demand for Certificate graduates.

Part 3: Data Review

	2020-2021	2021-2022	2022-2023
Annual number of graduate awards is greater than 10	51	22	27
Number of declared majors	21	14	13
Average Class Size	25.8	25.6	26.1
Annual Average Class withdrawal rate is 30% or below (SAGE 35%)	13%	13%	13%
Annual C-Pass rate for coursework is 60% or above	66%	68%	67%
Average class fill rate at 60% or above capacity within a term or over a year	85%	83%	86%
Graduate Transfer to 4-year Schools	4%	n/a	n/a
Full-time Faculty Coverage by Section	44%	42%	19%

Summarize how your program met or did not meet the target measures based on the data above
All the targets have been met.

Part 4: Program Learning Outcome Analysis

Learning Outcome	Population or Course(s) Assessed	Description	Summary of Assessment Results
2. Identify and properly use vocabulary applicable to veterinary, agricultural, and retail animal care fields.	VT 1005 and VT 1011 (Veterinary Receptionist Certificate)	Final Exam Test or Quiz Class Project Homework Assignments	The final exam grade was above 71%.
1. Complete basic veterinary front office and customer service skills.	VT 1005, VT 1011	Final Exam Capstone Project	The final exam grade was above 71%. Graded observation capstone project.
2. Identify and properly use vocabulary applicable to veterinary, agricultural, and retail animal care fields.	VT 1005 and VT 1011 (Veterinary Receptionist Certificate)	Final Exam Test or Quiz Class Project Homework Assignments	The final exam grade was above 71%.
3. Recognize animal care client communication techniques relating to veterinary client service.	VT 1005, VT 1011	Final Exam Capstone Project	The final exam grade was above 71%. Graded observation capstone project.
4. Assess various career paths and paraprofessional opportunities in the veterinary profession, including professional ethics and confidentiality.	VT 1005, VT 1011	Final Exam Test or Quiz	The final exam grade was above 71%.

Interpretation of Assessment findings
The observation project continues to serve well as a capstone for the Certificate and is a brief 'service learning' experience. Students generally state that the project increased their desire for the profession and that the observations were satisfying experiences. Throughout the course, customer service skills are highlighted and activities reinforce the learning outcomes. Veterinary offices and animal care facilities are seeking advertising for 'customer service representatives' and the skills for client and customer communication are greatly sought after in the industry. VT 1005 is the course assessed for the Certificate Learning Outcomes, although there are 4 courses required for the Veterinary Receptionist Certificate. VT 1011 is part of the Certificate, but it is also a required course for the Associate Degree. The Learning Outcomes have been successfully met.

Interpretation of Assessment findings

The observation project continues to serve well as a capstone for the Certificate and is a brief 'service learning' experience. Students generally state that the project increased their desire for the profession and that the observations were satisfying experiences. Throughout the course, customer service skills are highlighted and activities reinforce the learning outcomes. Veterinary offices and animal care facilities are seeking advertising for 'customer service representatives' and the skills for client and customer communication are greatly sought after in the industry. VT 1005 is the course assessed for the Certificate Learning Outcomes, although there are 4 courses required for the Veterinary Receptionist Certificate. VT 1011 is part of the Certificate, but it is also a required course for the Associate Degree. The Learning Outcomes have been successfully met.

Part 5: Additional Action Plan in Support of Student Learning (If Appropriate)

Upcoming Year	Changes Planned for the upcoming year	Data Motivating this change
2022-2023	VT 1005 will change from a late start course to one that ends early.	Ease in finishing their certificate, adding other courses they may be need, and applying for graduation.
2022-2023
2022-2023

Please select all of the following that characterize the types of changes described in the above action plan

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