Review Assessment Report

Part 1: Contact & Program Identification

Report Year and Contact Information
Academic Year	Modified By	Date Modified
2022-2023	rfritts@cnm.edu	2023-09-27T22:19:11.806Z

School	Name of Program	Courses
HWPS	Public Safety 911 Dispatcher Certificate	PSD 1102

Part 2: Program Summary

Provide a high level review of the program to include highlights, successes, challenges, significant changes, and significant resources needed to support the program
In the previous assessment period, the COVID pandemic and the challenges faced by Public Safety communications centers in finding and keeping qualified employees had a negative impact on CNM Public Safety 911 Dispatcher Program enrollment and created challenges to growing the program. During this assessment period, there has been an improvement in the number of students entering the program. Two PSD academy cohorts were run during 2022-2023 resulting in 29 students successfully graduating from the program. The CNMPSD continues to develop a positive reputation within the profession in the State of New Mexico. This, in conjunction with communication centers having the availability of WIOA funding to pay for their students to attend, will help foster the continued growth of the program. The program has continued its academic success with 100% of the students completing the CNMPSD and having successfully passed the New Mexico Public Safety Telecommunicator Certification Exam.

Provide a high level review of the program to include highlights, successes, challenges, significant changes, and significant resources needed to support the program

In the previous assessment period, the COVID pandemic and the challenges faced by Public Safety communications centers in finding and keeping qualified employees had a negative impact on CNM Public Safety 911 Dispatcher Program enrollment and created challenges to growing the program. During this assessment period, there has been an improvement in the number of students entering the program. Two PSD academy cohorts were run during 2022-2023 resulting in 29 students successfully graduating from the program. The CNMPSD continues to develop a positive reputation within the profession in the State of New Mexico. This, in conjunction with communication centers having the availability of WIOA funding to pay for their students to attend, will help foster the continued growth of the program. The program has continued its academic success with 100% of the students completing the CNMPSD and having successfully passed the New Mexico Public Safety Telecommunicator Certification Exam.

Part 3: Data Review

	2020-2021	2021-2022	2022-2023
Annual number of graduate awards is greater than 10	0	65	29
Number of declared majors	21	40	31
Average Class Size	10.5	11	14.5
Annual Average Class withdrawal rate is 30% or below (SAGE 35%)	0%	0%	0%
Annual C-Pass rate for coursework is 60% or above	100%	100%	100%
Average class fill rate at 60% or above capacity within a term or over a year	66%	69%	91%
Graduate Transfer to 4-year Schools	n/a	n/a	n/a
Full-time Faculty Coverage by Section	0%	0%	0%

Summarize how your program met or did not meet the target measures based on the data above
All data for the current assessment period has shown improvement. The average class fill rate for 2022-2023 was 90% which was a significant improvement over the last two assessment periods and surpasses the goal of 60%. The annual C-pass rate for coursework was 100%. The CNMPSD program had a total of 29 graduates during 2022-2023. It should be noted that there have been data capture issues in the past which was the result of graduated from the PSD program not being captured in data farming. This issue has since been rectified.

Summarize how your program met or did not meet the target measures based on the data above

All data for the current assessment period has shown improvement. The average class fill rate for 2022-2023 was 90% which was a significant improvement over the last two assessment periods and surpasses the goal of 60%. The annual C-pass rate for coursework was 100%. The CNMPSD program had a total of 29 graduates during 2022-2023. It should be noted that there have been data capture issues in the past which was the result of graduated from the PSD program not being captured in data farming. This issue has since been rectified.

Part 4: Program Learning Outcome Analysis

Learning Outcome	Population or Course(s) Assessed	Description	Summary of Assessment Results
1. Demonstrate the knowledge required for successful completion of the Public Safety Dispatcher Foundational Skills course.	PSD 1002	Final Exam In-class Writing Assignment Homework Assignments Test or Quiz	100% of students enrolled in PSD 1002 were able to pass written quizzes, exams, and assignments with a minimum score of 75%.
2. Demonstrate the knowledge required for successful completion of the Public Safety Dispatcher Advanced Skills course.	PSD 1102	Final Exam Test or Quiz In-class Writing Assignment Homework Assignments Practical Exam	100% of students enrolled in PSD 1102 successfully passed written quizzes, exams, and assignments with a minimum score of 75%.
3. Demonstrate the ability to perform the responsibilities of a public safety 911 dispatcher/telecommunicator.	PSD 1102	Practical Exam	100% of students enrolled in PSD 1102 were able to successfully pass the practical scenarios which assessed their ability to perform the responsibilities of a public safety 911 dispatcher/telecommunicator.
4. Demonstrate the cumulative knowledge required of a basic public safety dispatcher/telecommunicator in the State of New Mexico as mandated by the New Mexico Law Enforcement Academy for certification as a public safety dispatcher/telecommunicator.	CNMPSD Program Graduates	Certification Exam	100% of students enrolled in the CNMPSD program successfully passed the New Mexico Public Safety Telecommunicator Certification Exam with a minimum score of 80%.

Interpretation of Assessment findings
The course assessment data shows students are meeting and exceeding the course criteria for learning. The students who are able to successfully complete the CNMPSD program possess the knowledge to pass the certification exam. The 100% success rate on the New Mexico Public Safety Telecommunicator Certification Exam is a clear indication of the success of the program and that the ultimate goal of the program is being met.

Interpretation of Assessment findings

The course assessment data shows students are meeting and exceeding the course criteria for learning. The students who are able to successfully complete the CNMPSD program possess the knowledge to pass the certification exam. The 100% success rate on the New Mexico Public Safety Telecommunicator Certification Exam is a clear indication of the success of the program and that the ultimate goal of the program is being met.

Part 5: Additional Action Plan in Support of Student Learning (If Appropriate)

Upcoming Year	Changes Planned for the upcoming year	Data Motivating this change
2022-2023	We will continue to reach out to communications centers across the state in an effort to forge relationships and encourage them to send their new hires to us for their training. Our growth in this area indicates that current efforts are resulting in positive growth.
2022-2023	We will continue to strive to review and improve the curriculum and delivery methodology in order to improve the student learning process.
2022-2023

Please select all of the following that characterize the types of changes described in the above action plan

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