Review Assessment Report

Part 1: Contact & Program Identification

Report Year and Contact Information
Academic Year	Modified By	Date Modified
2022-2023	kguzzi1@cnm.edu	2023-10-25T20:26:13.776Z

School	Name of Program	Courses
BIT	Administrative Assistant Certificate	None

Part 2: Program Summary

Provide a high level review of the program to include highlights, successes, challenges, significant changes, and significant resources needed to support the program
Number of declared majors is 14. It was a major challenge that the OTEC 1101 class was only offered online in 2022-23. The Office Administration program provides opportunities for individuals to develop marketable skills in the areas of office procedures, interpersonal relations, office technology, written communication and computer applications to meet the demands and expanded responsibilities of today’s administrative workforce. Individuals who have attained a Certified Professional Secretary (CPS) rating and who have successfully completed the Certified Administrative Professional (CAP) exam may receive credit hours toward the Office Administration Associate of Applied Science degree.

Provide a high level review of the program to include highlights, successes, challenges, significant changes, and significant resources needed to support the program

Number of declared majors is 14. It was a major challenge that the OTEC 1101 class was only offered online in 2022-23. The Office Administration program provides opportunities for individuals to develop marketable skills in the areas of office procedures, interpersonal relations, office technology, written communication and computer applications to meet the demands and expanded responsibilities of today’s administrative workforce. Individuals who have attained a Certified Professional Secretary (CPS) rating and who have successfully completed the Certified Administrative Professional (CAP) exam may receive credit hours toward the Office Administration Associate of Applied Science degree.

Part 3: Data Review

	2020-2021	2021-2022	2022-2023
Annual number of graduate awards is greater than 10	0	0	7
Number of declared majors	0	0	14
Average Class Size	n/a	n/a	n/a
Annual Average Class withdrawal rate is 30% or below (SAGE 35%)	n/a	n/a	n/a
Annual C-Pass rate for coursework is 60% or above	n/a	n/a	n/a
Average class fill rate at 60% or above capacity within a term or over a year	n/a	n/a	n/a
Graduate Transfer to 4-year Schools	n/a	n/a	n/a
Full-time Faculty Coverage by Section	n/a	n/a	n/a

Summarize how your program met or did not meet the target measures based on the data above
Target not met: Annual number of graduate awards is not greater than 10

Part 4: Program Learning Outcome Analysis

Learning Outcome	Population or Course(s) Assessed	Description	Summary of Assessment Results
2. Demonstrate beginning Word processing skills.	BCIS 2220	Capstone Project	Students' average final grade = 83
3. Keyboard at 35 wpm or higher with 5 or fewer errors.	OTEC 1101	Class Project Class Project Other Class Project Class Project Class Project Class Project	Students who finished the course with a passing grade = 44%
1. Produce office application documents and integrate office application software skills.	OTEC 2201	Final Exam	Students with a passing final grade = 80%

Interpretation of Assessment findings
Not high rates of success in OTEC 1101 course - probably due to it being fully online.

Part 5: Additional Action Plan in Support of Student Learning (If Appropriate)

Upcoming Year	Changes Planned for the upcoming year	Data Motivating this change
2022-2023	Teach OTEC 1101 course in the classroom as well as online.	Low passing rate
2022-2023
2022-2023

Please select all of the following that characterize the types of changes described in the above action plan

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