Archived Assessment Report
| Program | Business Administration AAS Degree: Retail Management |
| Assessment Reporter | [email protected] |
| Theme | Practicing Community |
| Review Year | 2024-2025 - Final Report |
| Learning Outcome (or Gen Ed Essential Skill) | Focus Area |
|---|---|
| 1. Comprehend and compose business documents. | Can students comprehend and compose business documents in a community or within an organization? |
| 2. Demonstrate effective communication skills (orally and in writing) and behaviors that maximize the consumer experience. | Can students demonstrate effective communication skills (orally and in writing) and behaviors that maximize the consumer experience in a community or within an business? |
| 3. Interact with business contacts and coworkers in a professional manner. | Can students interact with business contacts and coworkers in a professional manner in a community or within an organization? |
| 4. Identify and apply relevant information to set goals, perform job-related tasks, and make ethical business decisions. | Can students identify and apply relevant information to set goals, perform job-related tasks, and make ethical business decisions in a community or within an business? |
| 5. Explain the flow of goods and services in a retail environment and recognize the cause and effect of issues in the supply chain. | Can students explain the flow of goods and services and recognize the cause and effect of issues in a supply chain in a community or within an business environment? |
| 6. Use software in evaluating and applying financial data for decision making. | Can students use software in evaluating and applying financial data for decisions making in a community or within an business environment? |
| 7. Determine techniques needed to promote products and services. | Can students determine techniques needed to promote products and services in a community or within an business environment? |
| Learning Outcome (or Gen Ed Essential Skill) | Description of Assessment Tool | Population or Courses Assessed | Hypothetical Analysis/Target |
|---|---|---|---|
| 1. Comprehend and compose business documents. | Final Exam | BUSA 2330 | 71% of all students will receive 71% or higher |
| 2. Demonstrate effective communication skills (orally and in writing) and behaviors that maximize the consumer experience. | Final Exam | BUSA 2330 | 71% of all students will receive 71% or higher |
| 3. Interact with business contacts and coworkers in a professional manner. | Final Exam | BUSA 2330 | 71% of all students will receive 71% or higher |
| 4. Identify and apply relevant information to set goals, perform job-related tasks, and make ethical business decisions. | Final Exam | BUSA2330 | 71% of all students will receive 71% or higher |
| 5. Explain the flow of goods and services in a retail environment and recognize the cause and effect of issues in the supply chain. | Final Exam | BUSA2330 | 71% of all students will receive 71% or higher |
| 6. Use software in evaluating and applying financial data for decision making. | Final Exam | ACCT 1150 | 71% of all students will receive 71% or higher |
| 7. Determine techniques needed to promote products and services. | Final Exam | BUSA2330 | 71% of all students will receive 71% or higher |
| Learning Outcome (or Gen Ed Essential Skill) | Summary of Results | Reflection on Focus Area | Intepretation of Results |
|---|---|---|---|
| 1. Comprehend and compose business documents. | BUSA 2330 97% of all students achieved 71% or higher on the final project | students comprehended and composed business documents in a community or within an organization | Goal Met |
| 2. Demonstrate effective communication skills (orally and in writing) and behaviors that maximize the consumer experience. | BUSA 2330 97% of all students achieved 71% or higher on the final project | students demonstrated effective communication skills (orally and in writing) and behaviors that maximize the consumer experience in a community or within an business | Goal Met! |
| 3. Interact with business contacts and coworkers in a professional manner. | BUSA 2330 97% of all students achieved 71% or higher on the final project | students demonstrated the ability of being able to interact with business contacts and coworkers in a professional manner in a community or within an organization | Goal Met |
| 4. Identify and apply relevant information to set goals, perform job-related tasks, and make ethical business decisions. | BUSA 2330 97% of all students achieved 71% or higher on the final project | students identified and applied relevant information to set goals, perform job-related tasks, and make ethical business decisions in a community or within an business | Goal Met |
| 5. Explain the flow of goods and services in a retail environment and recognize the cause and effect of issues in the supply chain. | BUSA 2330 97% of all students achieved 71% or higher on the final project | students explained the flow of goods and services and recognized the cause and effect of issues in a supply chain in a community or within an business environment | Goal Met! |
| 6. Use software in evaluating and applying financial data for decision making. | ACCT 1150 80% of all students achieved 71% or higher on the final exam | students demonstrated the ability to use software in evaluating and applying financial data for decisions making in a community or within an business environment | Goal Met |
| 7. Determine techniques needed to promote products and services. | BUSA 2330 97% of all students achieved 71% or higher on the final project | students determined techniques needed to promote products and services in a community or within an business environment | Goal Met |
| 1. Comprehend and compose business documents. | |
|---|---|
| Describe the change that was implemented. | BHT is updating the PLOs for this program |
| Type of Change |
|
| Change in Assessment Approach or Tools? | Yes - the tools used will be better connected to the updated PLOs |
| What data motivated the change? | PLOs are disconnected and not as valuable as they could be |
| Hypothesis about the effect the change will have? | They will make the data more valuable for BHT faculty |
| 2. Demonstrate effective communication skills (orally and in writing) and behaviors that maximize the consumer experience. | |
|---|---|
| Describe the change that was implemented. | BHT is updating the PLOs for this program |
| Type of Change |
|
| Change in Assessment Approach or Tools? | Yes - the tools used will be better connected to the updated PLOs |
| What data motivated the change? | PLOs are disconnected and not as valuable as they could be |
| Hypothesis about the effect the change will have? | They will make the data more valuable for BHT faculty |
| 3. Interact with business contacts and coworkers in a professional manner. | |
|---|---|
| Describe the change that was implemented. | BHT is updating the PLOs for this program |
| Type of Change |
|
| Change in Assessment Approach or Tools? | Yes - the tools used will be better connected to the updated PLOs |
| What data motivated the change? | PLOs are disconnected and not as valuable as they could be |
| Hypothesis about the effect the change will have? | They will make the data more valuable for BHT faculty |
| 4. Identify and apply relevant information to set goals, perform job-related tasks, and make ethical business decisions. | |
|---|---|
| Describe the change that was implemented. | BHT is updating the PLOs for this program |
| Type of Change |
|
| Change in Assessment Approach or Tools? | Yes - the tools used will be better connected to the updated PLOs |
| What data motivated the change? | PLOs are disconnected and not as valuable as they could be |
| Hypothesis about the effect the change will have? | They will make the data more valuable for BHT faculty |
| 5. Explain the flow of goods and services in a retail environment and recognize the cause and effect of issues in the supply chain. | |
|---|---|
| Describe the change that was implemented. | BHT is updating the PLOs for this program |
| Type of Change |
|
| Change in Assessment Approach or Tools? | Yes - the tools used will be better connected to the updated PLOs |
| What data motivated the change? | PLOs are disconnected and not as valuable as they could be |
| Hypothesis about the effect the change will have? | They will make the data more valuable for BHT faculty |
| 6. Use software in evaluating and applying financial data for decision making. | |
|---|---|
| Describe the change that was implemented. | BHT is updating the PLOs for this program |
| Type of Change |
|
| Change in Assessment Approach or Tools? | Yes - the tools used will be better connected to the updated PLOs |
| What data motivated the change? | PLOs are disconnected and not as valuable as they could be |
| Hypothesis about the effect the change will have? | They will make the data more valuable for BHT faculty |
| 7. Determine techniques needed to promote products and services. | |
|---|---|
| Describe the change that was implemented. | BHT is updating the PLOs for this program |
| Type of Change |
|
| Change in Assessment Approach or Tools? | Yes - the tools used will be better connected to the updated PLOs |
| What data motivated the change? | PLOs are disconnected and not as valuable as they could be |
| Hypothesis about the effect the change will have? | They will make the data more valuable for BHT faculty |
| Learning Outcome (or Gen Ed Essential Skill) | Description of Assessment Tool | Population of Courses Assessed |
|---|---|---|
| 1. Comprehend and compose business documents. | Final Assignment | BUSA 2330 |
| 2. Demonstrate effective communication skills (orally and in writing) and behaviors that maximize the consumer experience. | Portfolio | BUSA 2999 |
| 3. Interact with business contacts and coworkers in a professional manner. | Final Project | BUSA 2330 |
| 4. Identify and apply relevant information to set goals, perform job-related tasks, and make ethical business decisions. | Final Project | BUSA 2330 |
| 5. Explain the flow of goods and services in a retail environment and recognize the cause and effect of issues in the supply chain. | Supply Chain Assignment | BUSA 2330 |
| 6. Use software in evaluating and applying financial data for decision making. | National Test | ACCT 1150 |
| 7. Determine techniques needed to promote products and services. | Final Project | BUSA 2330 |
| Learning Outcome (or Gen Ed Essential Skill) | Summary of Second Round Results | Intepretation of Results, Pre- and Post-Change | Follow up questions, possible next steps |
|---|---|---|---|
| 1. Comprehend and compose business documents. | BUSA 2330 97% of all students achieved 71% or higher on the final project | PLOs are being updated to improve the value of the data being assessed | |
| 2. Demonstrate effective communication skills (orally and in writing) and behaviors that maximize the consumer experience. | BUSA 2330 97% of all students achieved 71% or higher on the final project | PLOs are being updated to improve the value of the data being assessed | |
| 3. Interact with business contacts and coworkers in a professional manner. | BUSA 2330 97% of all students achieved 71% or higher on the final project | PLOs are being updated to improve the value of the data being assessed | |
| 4. Identify and apply relevant information to set goals, perform job-related tasks, and make ethical business decisions. | BUSA 2330 97% of all students achieved 71% or higher on the final project | PLOs are being updated to improve the value of the data being assessed | |
| 5. Explain the flow of goods and services in a retail environment and recognize the cause and effect of issues in the supply chain. | BUSA 2330 97% of all students achieved 71% or higher on the final project | PLOs are being updated to improve the value of the data being assessed | |
| 6. Use software in evaluating and applying financial data for decision making. | ACCT 1150 80% of all students achieved 71% or higher on the final exam | ||
| 7. Determine techniques needed to promote products and services. | BUSA 2330 97% of all students achieved 71% or higher on the final project | PLOs are being updated to improve the value of the data being assessed |
Describe any change in student achievement observed as part of this assessment process, and what led to those changes.
The results were in the same general ballpark of achievement - validating the need to update the link between PLOs and Student Learning Objectives. In the future, we may need to look at/think about raising the bar on the level of the desired achievement levels
Describe long-term changes in the program(s) that the assessment process led to, and what motivated those changes?
Yes - BHT Business Administration is updating the PLOs for every program to improve the value of the data being collected. This will improve the link between the Program Outcomes and the Course Learning Outcomes with Bloom's Taxonomy being better applied in an active learning way.
What did you learn about the teaching and learning of "Practicing Community" in your programs?
We needed to start the long overdue process of improving out PLOs for each degree and certificate to ensure they have a more practical "flavor" to help address the needs of the local business community (as addressed in Advisory Council meetings.
Describe any external factors affecting the program or affecting assessment of the program.
As faculty becomes more knowledgeable about Artificial Intelligence, the classroom and assignments will adapt to the new technology better, but this should improve students' interest and achievement levels based on higher degree of curiosity.
Internships continue to be an interest in the Advisory Council meetings, so the more practical we make our PLOs the better for the inherent needs of the local business community.