Archived Assessment Report
| Program | Customer Service Certificate |
| Assessment Reporter | [email protected] |
| Theme | Practicing Community |
| Review Year | 2024-2025 - Midpoint Report |
| Learning Outcome (or Gen Ed Essential Skill) | Focus Area |
|---|---|
| 1. Comprehend and compose business documents. | Can students comprehend and compose business documents in a community or within an business environment? |
| 2. Demonstrate effective communication skills and behaviors that maximize the consumer experience. | Can students demonstrate effective communication skills and behaviors that maximize teh experience of consumers in a community or within an business environment? |
| 3. Interact with business contacts and coworkers in a professional manner while accepting and delivering constructive feedback. | Can students interact with business contacts and coworkers in a professional manner while accepting and delivering constructive feedback in a community or within an business environment? |
| 4. Identify and apply relevant information needed to set goals, perform job-related tasks, and make ethical business decisions. | Can students identify and apply relevant information needed to set goals, perform job-related tasks, and make ethical business decisions in a community or within an business environment? |
| Learning Outcome (or Gen Ed Essential Skill) | Description of Assessment Tool | Population or Courses Assessed | Hypothetical Analysis/Target |
|---|---|---|---|
| 1. Comprehend and compose business documents. | Final Exam | BUSA2240 | 71% of all students will receive 71% or higher |
| 2. Demonstrate effective communication skills and behaviors that maximize the consumer experience. | Final Exam | BUSA2240 | 71% of all students will receive 71% or higher |
| 3. Interact with business contacts and coworkers in a professional manner while accepting and delivering constructive feedback. | Final Exam | BUSA2240 | 71% of all students will receive 71% or higher |
| 4. Identify and apply relevant information needed to set goals, perform job-related tasks, and make ethical business decisions. | Final Exam | BUSA2240 | 71% of all students will receive 71% or higher |
| Learning Outcome (or Gen Ed Essential Skill) | Summary of Results | Reflection on Focus Area | Intepretation of Results |
|---|---|---|---|
| 1. Comprehend and compose business documents. | BUSA 2240 94% of all students achieved 71% or higher on the final project | students comprehended and composed business documents in a community or within an business environment | Goal Met |
| 2. Demonstrate effective communication skills and behaviors that maximize the consumer experience. | BUSA 2240 94% of all students achieved 71% or higher on the final project | students demonstrated effective communication skills and behaviors that maximized the experience of consumers in a community or within an business environment | Goal Met! |
| 3. Interact with business contacts and coworkers in a professional manner while accepting and delivering constructive feedback. | BUSA 2240 94% of all students achieved 71% or higher on the final project | students demonstrated the ability to interact with business contacts and coworkers in a professional manner while accepting and delivering constructive feedback in a community or within an business environment | Goal Met! |
| 4. Identify and apply relevant information needed to set goals, perform job-related tasks, and make ethical business decisions. | BUSA 2240 94% of all students achieved 71% or higher on the final project | students identified and applied relevant information needed to set goals, perform job-related tasks, and made ethical business decisions in a community or within an business environment | Goal Met! |
| Learning Outcome (or Gen Ed Essential Skill) | Description of Assessment Tool | Population of Courses Assessed |
|---|
| Learning Outcome (or Gen Ed Essential Skill) | Summary of Second Round Results | Intepretation of Results, Pre- and Post-Change | Follow up questions, possible next steps |
|---|
Describe any change in student achievement observed as part of this assessment process, and what led to those changes.
Describe long-term changes in the program(s) that the assessment process led to, and what motivated those changes?
What did you learn about the teaching and learning of "Practicing Community" in your programs?
Describe any external factors affecting the program or affecting assessment of the program.