Archived Assessment Report
| Program | Customer Service Certificate |
| Assessment Reporter | [email protected] |
| Theme | Practicing Community |
| Review Year | 2024-2025 - Final Report |
| Learning Outcome (or Gen Ed Essential Skill) | Focus Area |
|---|---|
| 1. Comprehend and compose business documents. | Can students comprehend and compose business documents in a community or within an business environment? |
| 2. Demonstrate effective communication skills and behaviors that maximize the consumer experience. | Can students demonstrate effective communication skills and behaviors that maximize teh experience of consumers in a community or within an business environment? |
| 3. Interact with business contacts and coworkers in a professional manner while accepting and delivering constructive feedback. | Can students interact with business contacts and coworkers in a professional manner while accepting and delivering constructive feedback in a community or within an business environment? |
| 4. Identify and apply relevant information needed to set goals, perform job-related tasks, and make ethical business decisions. | Can students identify and apply relevant information needed to set goals, perform job-related tasks, and make ethical business decisions in a community or within an business environment? |
| Learning Outcome (or Gen Ed Essential Skill) | Description of Assessment Tool | Population or Courses Assessed | Hypothetical Analysis/Target |
|---|---|---|---|
| 1. Comprehend and compose business documents. | Final Exam | BUSA2240 | 71% of all students will receive 71% or higher |
| 2. Demonstrate effective communication skills and behaviors that maximize the consumer experience. | Final Exam | BUSA2240 | 71% of all students will receive 71% or higher |
| 3. Interact with business contacts and coworkers in a professional manner while accepting and delivering constructive feedback. | Final Exam | BUSA2240 | 71% of all students will receive 71% or higher |
| 4. Identify and apply relevant information needed to set goals, perform job-related tasks, and make ethical business decisions. | Final Exam | BUSA2240 | 71% of all students will receive 71% or higher |
| Learning Outcome (or Gen Ed Essential Skill) | Summary of Results | Reflection on Focus Area | Intepretation of Results |
|---|---|---|---|
| 1. Comprehend and compose business documents. | BUSA 2240 94% of all students achieved 71% or higher on the final project | students comprehended and composed business documents in a community or within an business environment | Goal Met |
| 2. Demonstrate effective communication skills and behaviors that maximize the consumer experience. | BUSA 2240 94% of all students achieved 71% or higher on the final project | students demonstrated effective communication skills and behaviors that maximized the experience of consumers in a community or within an business environment | Goal Met! |
| 3. Interact with business contacts and coworkers in a professional manner while accepting and delivering constructive feedback. | BUSA 2240 94% of all students achieved 71% or higher on the final project | students demonstrated the ability to interact with business contacts and coworkers in a professional manner while accepting and delivering constructive feedback in a community or within an business environment | Goal Met! |
| 4. Identify and apply relevant information needed to set goals, perform job-related tasks, and make ethical business decisions. | BUSA 2240 94% of all students achieved 71% or higher on the final project | students identified and applied relevant information needed to set goals, perform job-related tasks, and made ethical business decisions in a community or within an business environment | Goal Met! |
| 1. Comprehend and compose business documents. | |
|---|---|
| Describe the change that was implemented. | BHT is updating the PLOs for this program |
| Type of Change |
|
| Change in Assessment Approach or Tools? | Yes - the tools used will be better connected to the updated PLOs |
| What data motivated the change? | PLOs are disconnected and not as valuable as they could be |
| Hypothesis about the effect the change will have? | They will make the data more valuable for BHT faculty |
| 2. Demonstrate effective communication skills and behaviors that maximize the consumer experience. | |
|---|---|
| Describe the change that was implemented. | BHT is updating the PLOs for this program |
| Type of Change |
|
| Change in Assessment Approach or Tools? | Yes - the tools used will be better connected to the updated PLOs |
| What data motivated the change? | PLOs are disconnected and not as valuable as they could be |
| Hypothesis about the effect the change will have? | They will make the data more valuable for BHT faculty |
| 3. Interact with business contacts and coworkers in a professional manner while accepting and delivering constructive feedback. | |
|---|---|
| Describe the change that was implemented. | BHT is updating the PLOs for this program |
| Type of Change |
|
| Change in Assessment Approach or Tools? | Yes - the tools used will be better connected to the updated PLOs |
| What data motivated the change? | PLOs are disconnected and not as valuable as they could be |
| Hypothesis about the effect the change will have? | They will make the data more valuable for BHT faculty |
| 4. Identify and apply relevant information needed to set goals, perform job-related tasks, and make ethical business decisions. | |
|---|---|
| Describe the change that was implemented. | BHT is updating the PLOs for this program |
| Type of Change |
|
| Change in Assessment Approach or Tools? | Yes - the tools used will be better connected to the updated PLOs |
| What data motivated the change? | PLOs are disconnected and not as valuable as they could be |
| Hypothesis about the effect the change will have? | They will make the data more valuable for BHT faculty |
| Learning Outcome (or Gen Ed Essential Skill) | Description of Assessment Tool | Population of Courses Assessed |
|---|---|---|
| 1. Comprehend and compose business documents. | Final Project | BUSA2240 |
| 2. Demonstrate effective communication skills and behaviors that maximize the consumer experience. | Final Project | BUSA 2240 |
| 3. Interact with business contacts and coworkers in a professional manner while accepting and delivering constructive feedback. | Final Project | BUSA 2240 |
| 4. Identify and apply relevant information needed to set goals, perform job-related tasks, and make ethical business decisions. | Final Project | BUSA 2240 |
| Learning Outcome (or Gen Ed Essential Skill) | Summary of Second Round Results | Intepretation of Results, Pre- and Post-Change | Follow up questions, possible next steps |
|---|---|---|---|
| 1. Comprehend and compose business documents. | BUSA 2240 94% of all students achieved 71% or higher on the final project | PLOs are being updated to improve the value of the data being assessed | |
| 2. Demonstrate effective communication skills and behaviors that maximize the consumer experience. | BUSA 2240 94% of all students achieved 71% or higher on the final project | PLOs are being updated to improve the value of the data being assessed | |
| 3. Interact with business contacts and coworkers in a professional manner while accepting and delivering constructive feedback. | BUSA 2240 94% of all students achieved 71% or higher on the final project | PLOs are being updated to improve the value of the data being assessed | |
| 4. Identify and apply relevant information needed to set goals, perform job-related tasks, and make ethical business decisions. | BUSA 2240 94% of all students achieved 71% or higher on the final project | PLOs are being updated to improve the value of the data being assessed |
Describe any change in student achievement observed as part of this assessment process, and what led to those changes.
The results were in the same general ballpark of achievement
Describe long-term changes in the program(s) that the assessment process led to, and what motivated those changes?
Yes - BHT Business Administration is updating the PLOs for every program to improve the value of the data being collected. This will improve the link between the Program Outcomes and the Course Learning Outcomes with Bloom's Taxonomy being better applied in an active learning way.
What did you learn about the teaching and learning of "Practicing Community" in your programs?
We needed to start the long overdue process of improving out PLOs for each degree and certificate to ensure they have a more practical "flavor" to help address the needs of the local business community (as addressed in Advisory Council meetings.
Describe any external factors affecting the program or affecting assessment of the program.
As faculty becomes more knowledgeable about Artificial Intelligence, the classroom and assignments will adapt to the new technology better, but this should improve students' interest and achievement levels based on higher degree of curiosity.
Internships continue to be an interest in the Advisory Council meetings, so the more practical we make our PLOs the better for the inherent needs of the local business community.